• Good design is innovative.
• Good design makes a product useful.
• Good design is aesthetic.
• Good design helps us to understand a product.
• Good design is unobtrusive.
• Good design is honest.
• Good design is durable.
• Good design is consequent to the last detail.
• Good design is concerned with the environment.
• Good design is as little design as possible.

Credit: Dieter Rams

Yesterday was one of the few events in recent memory that has really shown the power and speed of the bridge between communication online and communication offline. Within a few hours of Michael Jackson’s death, almost everyone knew.

I’m not only saying this because my mother and father knew about his death even before I even found out, but simply an observation, that I believe, indicates just how really plugged in we are. VentureBeat’s post about how this is a true test of the internet’s mass emergency communication capabilities shows just how powerful our networks have really become.

I remember reading about the velocity of communication back in my European economic history course last semester – in the middle ages, messages took days to reach the corners of the globe. I saw the progression through time until days became hours, hours, became minutes, and now, milliseconds. Literally, in an instant. And our ability to utilize networks online to react to these messages have become unprecedented.

So when did you hear about MJ?

What did you do right after hearing about it? How many people did you tell? How many people did they tell?

In the beginning, it was all about getting users. How many can we bring in? It wasn’t about retention. It wasn’t about fostering relationships with “users”. The “user” was and still is a number. There are exceptions.

The future of CRM with web applications is the ability to slow down the abandonment rate of accounts and services. If something is free, the loss of a user doesn’t seem like that much of a loss. But we all know that free users aren’t just leechers. They bring in revenue potential, they provide valuable WOM, and they help polish your service. Combating abandonment isn’t just about ensuring sufficient feedback channels. It means building in feedback mechanisms right into the application that target and detect users that are using certain aspects of your service less and less – monitoring usage behaviour and providing context-based suggestions on how the service can continue to enhance productivity in some way  – can be valuable. Some services enjoy sending “nudges”. But without proving your continuous utility, “nudges” become annoying. The key is to “nudge” without irritating.

So how will you keep your users from jumping ship?

With WWDC just one day away, the blogosphere is a-buzz with iPhone stories. Not to be outdone by the coverage of the launch of the Pre, Apple is still heavily dominating the headlines without doing anything.

Case in point, on Gizmodo, these are the posts purely concerning purported leaked shots of the new iPhone over the past three days. You can count my post on their posts as adding another layer of unnecessary exposure to the new iPhone. Sorry about that.

• http://gizmodo.com/5281732/more-possible-iphone-3g-2009-shots-reveal-video-chat
• http://gizmodo.com/5281731/another-possible-iphone-3g-2009-shot
• http://gizmodo.com/5266037/last-minute-rumor-updates-on-apple-wwdc-09
• http://gizmodo.com/5279357/wouldnt-it-be-nice-if

And this list does not count the various posts of compilations, reminders, and other Apple news.

Gizmodo is a wildly popular gadget blog with a ton of readers. The fact is that without doing a single thing, Apple is still dominating.

No one knows the source of these photos. They are always either blurry, rumored renderings, or simply wishful thinking by Apple crazies. They have to come from someone though. My theory is that these photos come from a good combination of legit and fake sources. By legit, I mean people who have actually seen the device and have posted the information somewhere, only to have an Apple crazy use their photo manipulation skills to make a mockup with the prospect of insane attention. The motivation could be beyond attention, however. It is almost akin to nicotine patches: you need some sort of a fill to complete your nagging curiosity/addiction of what’s going to come next from the company. Everything is usually insanely exciting and absolutely mindblowing. And the prospect of a new iPhone is mindblowing.

Taking this back to the topic of viral marketing on the internet. I doubt that Apple intended for all of this to happen. But it definitely must bring a smile to Jobsies face when he sees his product being marketed even before he announces it. Now to be able to apply the motifs and methods behind this process to another product, and to succeed and in doing so intentionally, is truly the mindblowing part.

Maybe it’s the marketing, the press, or the public opinion. But Bing and Wolframalpha have not escaped the often redundant “Google killer?”, “next Google?” questions.

In this case, I think the crucial element missing to the potential success of these new search engines is to explicitly position themselves away from Google – that is radically changing the visual perspective of the consumer away from the traditional “search” interface. What I mean is, rebranding beyond just changing a name, or changing the engine technology. We still type a query, and get a result, right? As long as Google continues to deliver in this way without any overwhelming problems, Google will be fine.

An aside: The “search box” in and of itself is now the unofficial trademark of the search engine, and Google is the owner in that field. Maybe it’s a time for a change? How about a search engine that searches for me before I know I need to search?

At the end of the day, there isn’t a large enough, ground breaking value proposition that Bing and Wolframalpha have provided that will make me switch away from Google or to even use them on a daily basis. What Wolframalpha has done that Bing has not, however, is to distinguish itself as a “computational” search engine. This indicates that it is meant for a specific purpose, and as we all know, even with the massive hoards of money available to Microsoft’s disposal, there is no way to create another catch-all search solution that will be adopted en masse without something fundamentally different.

I like “decision engine”. Don’t get me wrong. It’s a good start. Microsoft just seems hesitant to move radically in a different direction. They had Live Search. They had MSN search. They’ve rebranded their search services for the nth time. It’s time that they truly rebranded: it’s time that they rebranded beyond the logo.

I’ve been harassed all day by Twitter’s SMS notifications service, receiving around 2,500 text messages since 7:00am. First thing I tried to do was text “STOP”, and “QUIT” to silence the alerts. Tried “OFF”. To no avail. I am trying now (7+ hours later) and the messages still keep on rolling in AFTER the confirmation message from Twitter.

I believe that in the past few days Twitter has successfully renegotiated with Rogers Wireless in Canada, and SMS notifications have been turned back on after being silenced for almost a year. For some reason, all attempts by me to stop these notifications have not worked. There are also no other accounts linked to my phone number other than “brian_wong”.

The worst part? When I try to turn notifications off in the “devices” tab in my settings page, the “page does not exist”. Same thing goes with resetting the entire thing.

I’ve posted an official support ticket almost 7 hours ago, and I have gotten no response. My phone has also become unusable in the process. I’ve been inundated with hundreds of texts per hour and notifications get in the way of me doing anything.

I don’t know what to feel. I feel paralyzed, I can’t answer phone calls because the notifications get in the way and ultimately make it impossible for me to hang up (I rely on the other person to hang up). I need to clear out my text messages once in a while to make sure that my memory doesn’t get destroyed by thousands of text messages coming in.

I don’t know what to do. Twitter, please help.

Update (May 7th, 2009): Called Rogers to turn off my text messages until midnight. Text messages were then re-enabled. Assault continued. I’ve found a way to stop the text messages – I need to “silence” the alerts during the set period of time in the devices tab. This doesn’t solve the problem if it’s set from midnight to midnight, however. There needs to be at least 1 hour of active time for it to work. Still no reply on Twitter’s support request.

The fact is, consumers are now helping target and segment themselves. The next step is to create the tools to help expedite and aggregate this process. With Twitter search tools becoming more and more advanced, it’s only a matter of time.

I have a challenge: I challenge you, the corporations, to do something for the environment this year in the spirit of Earth Day without telling anyone about it. That’s right, no commercials, no press releases, no newspaper ads, nothing.

Recognition comes when recognition is deserved. Telling people about what your doing is fundamentally less profound than telling people what’s been done.

This sends an underlying message about corporate social responsibility. We, as consumers, are now desensitized to “green” messages. We will not buy your product more just because you’ve told us you’re doing green things.

We will, however, buy your product if doing so makes a meaningful, positive impact onto the environment. Show us the trees you claim to plant. Show us the tons and tons of carbon emissions you have already eliminated, and also tell us how much money you’ve made off of that. That means you Apple: using less packaging has made you save money on packaging. I want to know how much you’ve saved. I also want to know how much of the environment you’ve saved as well. It’s time to take a different stance. Corporations deserve the money they’ve saved by being truly green. The message and the means aren’t all we’re after: it’s the ends as well.